Privacy Policy

1. Information we collect

We collect the following categories of information:

• Information you provide. Your name, email address, phone or WhatsApp number, company, and the contents of any message when you submit a form, book a strategy session, or contact us.
• Communications. Records of enquiries and conversations you have with us by phone, email or WhatsApp.
• Website usage information. Pages viewed, device and browser type, referring source, approximate location and on-page interactions, collected automatically through the tools described below.

2. Cookies and similar technologies

We use cookies and similar technologies for essential site functionality and for analytics and measurement. Where a consent choice is required, non-essential cookies load according to your selection. You can manage or clear cookies through your browser settings at any time.

3. Analytics and tracking tools

To understand how the site is used and to measure marketing performance, we use the following third-party tools, each of which processes data under its own privacy policy:

• Google Analytics (GA4) and Google Tag Manager
• Meta Pixel
• Microsoft Clarity

These tools may set cookies and collect usage and conversion information. Where consent is required, they load based on your consent choice.

4. How we use information

• Respond to your enquiries and provide information or quotes for our services
• Process and follow up on leads
• Operate our CRM and automation systems to manage communication
• Measure and improve our website, services and marketing
• Send service updates and, where permitted, marketing communications
• Maintain the security and integrity of our systems

5. Lead processing, CRM and automation

Enquiries you submit may be processed through our CRM and automation systems so that our team can respond and follow up. Advertising and analytics platforms may receive conversion signals to help us measure the performance of our campaigns.

6. Service providers and sharing

We share information only with the service providers that help us operate — for example analytics, advertising, communication, hosting and CRM providers — and only as needed for them to perform their services. We do not sell your personal information. We may disclose information where required to comply with the law or to protect our rights.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, and for any period required by applicable law, after which it is deleted or anonymised.

8. Security

We take reasonable technical and organisational measures to protect the information we hold. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may object to certain processing, by contacting us using the details below. Where applicable law grants you additional rights, we will honour them.

10. Marketing communications and opt-out

If you receive marketing messages from us, you can opt out at any time using the unsubscribe option provided or by contacting us. We will action opt-out requests promptly.

11. Children's privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

12. International visitors

Optivio360 operates from India and the UAE and serves clients worldwide. Your information may be processed in these locations and by the service providers described above.

13. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised.

14. Contact us

For any privacy question or request, contact us at info@optivio360.com, call +91 92271 10440, or message us on WhatsApp.